About the App

What is LiveChat?

Whether your customers need shopping advice or have questions about shipping, returns, and more, LiveChat is the quickest and most convenient way to help them.

Start selling from day one

  • Talk to visitors as soon as they land on your website, increasing the odds of conversion.

  • Engage visitors with automated messages and send personalized discount codes based on their behavior on specific pages.

Improve the shopping experience with customer details

  • While chatting with your customers, access their shopping cart and suggest products based on their current items

  • Access customers' order history and send tracking info while in a chat.

Become a virtual shopping assistant

  • Send visually appealing product recommendations, known as Product Cards.

  • Guide customers straight to the product pages in your store.

Speed up communication with AI

  • Get the gist of a conversation about a customer's last order with Chat Summary. No need to read it all.

Pricing

Free Trial:

14 days

Upfront Fee:

$0

Recurring Fee:

$24/mo.

App Details

Partner Tier:

Elite

Elite

Information

Last Updated:

November 11, 2024

Compatible with:

Multi Storefront

Documentation:

Installation GuideUser Guide
Contact Partner

Pricing

Free Trial:

14 days

Upfront Fee:

$0

Recurring Fee:

$24/mo.

App Details

Partner Tier:

Elite

Elite

Information

Last Updated:

November 11, 2024

Compatible with:

Multi Storefront

Documentation:

Installation GuideUser Guide
Contact Partner

App Features

Product recommendations

Give shopping advice with in-chat product recommendations — known as Product Cards — that link straight to the product pages in your store.

Automatic messages

Engage customers browsing your store with coupons, deals, and announcements. Grow your sales before people leave your website and never come back.

Asynchronous communication

Connect and communicate with customers both online and offline using asynchronous messaging, similar to social media messaging apps like Facebook or WhatsApp.

Multichannel support

Manage all your customer communication in one place by connecting LiveChat with popular messaging apps like WhatsApp or Instagram.

Chat widget customization

Tailor the chat widget to match the look and feel of your brand and provide a more coherent shopping experience.

Case Studies

Icelolly.com increases their revenue thanks to LiveChat

"We have been able to contribute to the company bottom line revenue by pointing customers to the right place. In 2017 we generated £338k gross revenue via live chat alone. We have also driven more sales calls to our advertisers which obviously benefits them too."

- Christine Ackroyd, Customer Liaison Assistant at Icelolly.com

Read their story

PATLive grows their customer base by 48%

"We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn't an option."

- Jamie Lowary, a sales lead at PATLive

Read their story

Customer Reviews

4.12 out of 5 stars with 26 reviews

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