The Next Big Thing
Introducing 100+ innovative new platform features, software releases, and partner integrations designed to deliver commerce without compromise.
- Launch Services
Overview
Chart your path to success with specialized services.Implementation Project Management
Experts to ensure you launch on time and under budget.Solution Architecture
Seasoned advisors to help you best design your store.Data Migration & Optimization
Expertise on a clean and clear path to migrating your data.Enterprise Launch Package
Personal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
Helping thousands of merchants save on their FedEx & UPS shipping costs
Join thousands of e-commerce businesses that are saving time and money with our automated late-delivery shipping refunds. If FedEx/UPS delivers late - even by 60 seconds - you are entitled to a full refund. $2 billion dollars are left unclaimed every year. In addition, we help clients with their carrier Contract Negotiations.
How 71lbs Works
Simple Sign-Up: Enter your FedEx or UPS credentials—no technical integration required.
Automatic Monitoring: Our system constantly audits your shipments against guaranteed delivery timelines. We file the claims electronically on your behalf.
Refunds: Once we secure a refund, the money is credited directly to your shipping account. No refund? No fee.
Beyond Refunds
While we specialize in securing refunds, 71lbs offers much more to help your business save on shipping:
Contract Negotiations: We analyze $1 billion in shipping costs, discounts, and accessorials to help you negotiate your best carrier agreement.
Shipping Insurance: Protect your shipments easily with our comprehensive insurance options.
Small Business Savings: We help SMBs with group-savings discounts.
Key Features
Effortless Setup: Get started in just minutes by providing your shipping credentials.
Human-Backed Automation: Our team of Shipping Advocates continuously monitors your account, so no refund opportunity slips by.
Advanced Analytics Dashboard: Access detailed insights, track shipments, and monitor refund claims from one easy-to-use platform.
Real Customer Experiences
"A Must-have App for Shipping Refunds"
"71lbs has saved us a significant amount by processing refunds for late deliveries. Highly recommended!"
"Almost Like Free Money"
"71lbs handles the entire refund process, so I can focus on running my business."
Start Saving on Shipping Today
Ready to save on shipping? With 71lbs, you only pay when we get you a refund. Sign up today and let us help you claim the refunds you're entitled to!
Pricing
Custom Pricing:
% of refunds
Information
Last Updated:
December 3, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Pricing
Custom Pricing:
% of refunds
Information
Last Updated:
December 3, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
App Features
No Integration Required
A quick and easy sign-up with your company information and FedEx/UPS credentials is all you need to get started.
Human-Backed Automation
Shipping Advocates are continuously monitoring your accounts to identify new opportunities to reduce shipping costs. This team also files and fights for due refunds on your behalf so that you can focus on what's most important: operating your business.
Streamlined Analytics
A robust analytics dashboard makes it easy to track your shipments, see your shipping activity across multiple carriers. You can also access insights into your shipping operation that can help you make better business decisions about the way you ship.
Full Tracking Visibility
A clear, easy-to-use dashboard allows you to monitor the claims process from start to finish.
Case Studies
What Every Company Needs to Know About Shipping Refunds
What you're not aware of—and what carriers hope you're too busy to find out—can cost you money. Small and medium businesses depend on reliable partners, who become an extension of their brand.
This is especially true if you depend on a major parcel carrier to meet their promises of on-time deliveries. Sure, they offer a money-back guarantee if they miss that delivery time, but how do you know these parcel carriers have met their commitment? If you're taking a "no news is good news" approach, where you're assuming that shipping deliveries are actually made on time unless you get a customer complaint, you could be missing out on significant sums of refund money. Here's what you need to know.
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