Engage
Attract
Convert
Expand
Operate
The Next Big Thing
Introducing 100+ innovative new platform features, software releases, and partner integrations designed to deliver commerce without compromise.
- Launch Services
- Overview Chart your path to success with specialized services.
- Implementation Project ManagementExperts to ensure you launch on time and under budget.
- Solution ArchitectureSeasoned advisors to help you best design your store.
- Data Migration & OptimizationExpertise on a clean and clear path to migrating your data.
- Enterprise Launch PackagePersonal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
Do you ship with FedEx or UPS? If so, you're likely entitled to part of the $2B+ in shipping refunds left unclaimed each year. That's because if your package is late—even by one minute—you're entitled to receive a full refund for the cost of the shipment.
Most businesses don't have time to keep their carrier honest by chasing down every package. 71lbs can help!
How it works:
Easy Sign Up: Use Your FedEx/UPS credentials to access your shipping data in one easy-to-use dashboard. No integration required.
Continuous Account Monitoring: Our automated system compares your shipments to the carriers' guaranteed time commitments, along with packages identified as damaged or without proof of delivery. The system is backed by a team of Shipping Advocates who will file (and fight!) late delivery and lost/damaged claims on your behalf.
Automatic Refunds Back to You: Once we confirm FedEx & UPS credited 100% of the shipping cost owed to your company, all refunds go directly back to your shipping accounts.
The best part? No refund, no fee.
Shipping refunds is just the beginning. 71lbs offers several services aimed at reducing your shipping costs—invoice audits, contract negotiations, and shipping insurance, just to name a few. Get started with 71lbs today!
Pricing
Custom Pricing:
% of refunds
Information
Last Updated:
May 25, 2022
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Pricing
Custom Pricing:
% of refunds
Information
Last Updated:
May 25, 2022
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
App Features
No Integration Required
A quick and easy sign-up with your company information and FedEx/UPS credentials is all you need to get started.
Human-Backed Automation
Shipping Advocates are continuously monitoring your accounts to identify new opportunities to reduce shipping costs. This team also files and fights for due refunds on your behalf so that you can focus on what's most important: operating your business.
Streamlined Analytics
A robust analytics dashboard makes it easy to track your shipments, see your shipping activity across multiple carriers. You can also access insights into your shipping operation that can help you make better business decisions about the way you ship.
Full Tracking Visibility
A clear, easy-to-use dashboard allows you to monitor the claims process from start to finish.
Case Studies
What Every Company Needs to Know About Shipping Refunds
What you're not aware of—and what carriers hope you're too busy to find out—can cost you money. Small and medium businesses depend on reliable partners, who become an extension of their brand.
This is especially true if you depend on a major parcel carrier to meet their promises of on-time deliveries. Sure, they offer a money-back guarantee if they miss that delivery time, but how do you know these parcel carriers have met their commitment? If you're taking a "no news is good news" approach, where you're assuming that shipping deliveries are actually made on time unless you get a customer complaint, you could be missing out on significant sums of refund money. Here's what you need to know.
Customers who installed this app also installed
Build your online store with BigCommerce
Start your trial today